WHR FAQ

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28 January 2010

What is the new ‘Ultimate’ program that we have heard about throughout the system?

This is a WHR membership upgrade that will allow you to reduce your nightly charges, including site fees, energy fee and special services. In addition, we have included other benefits that will allow for enhanced reservations and park-to-park usage. Anyone interested in more information should contact the sales department at resorts.

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28 January 2010

There is a rumor that a large company in the industry is buying WHR, is it true?

This same rumor has been around for the last decade.  There is no such purchase agreement.

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28 January 2010

Why has WHR implemented a Nightly Utility Charge and Special Services Fee? 

Over the past 26 years we have always tried to keep the purchase price of our memberships and the annual dues low.  Because our package is a multi-park  membership package, you will find the cost of our membership and dues are priced as low as memberships others are selling with just a single park.  The largest system in the industry has a package that offers a membership that includes only three of their resorts with dues of $549 a year, much higher then WHR dues for 18 resorts.  We purposely left ourselves in a position that we could increase nightly charges if necessary. Keep in mind, by charging nightly fees, this allows us to keep our dues lower.  You only pay nightly fees when using the system, whereas, if we put these charges in the annual dues you would be paying annually whether or not you use the WHR system.

 

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28 January 2010

Why does the wi-fi system still, on occasion, have problems?

This is an ongoing battle that is a result of abuse of the system.  The wi-fi was intended for moderate use, such as, emails, shopping and general web surfing. However, ‘skyping’ (the practice of using telephone service via wi-fi) and downloading of large files, such as movies, takes up a great amount of bandwidth. This will slow, or even jam up the whole system for everyone.  It is much like electric usage, if you have one RV using 500 amps, then the rest of the users on the same run will not even be able to pull 30 amps. The new coupon system has helped, but there will still be occasions when someone is using up the bandwidth by skyping.

 

 Why has WHR sold resorts?

We have found that some resorts have fallen short of their financial goals.  We assess usage, dues paying members, new members sales and usage by members against the costs involved to continue operating the resort.  Weighing the benefits that our members receive from a particular resort against these factors is how we decide to sell a particular property. It is never our desire to have to sell a property, but often it is the most responsible decision to sell a resort so that the other WHR resorts do not have to subsidize the operation.

 

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